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Salesforce Certified Sales Representative Sample Questions (Q29-Q34):

NEW QUESTION # 29
A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers.
In which phase of the sales process is this deal?

A. Create
B. Connect
C. Collaborate

Answer: A

Explanation:
Create is the phase of the sales process where this deal is when the sales rep is working to understand a prospect's pain points, desired outcomes, and emotional drivers. Create is the phase where the sales rep presents and demonstrates how their product can address the prospect's pain points and needs, and deliver tangible benefits and outcomes. Create is also where the sales rep builds rapport and trust with the prospect by showing empathy and understanding of their emotional drivers. Reference: https://www.salesforce.com/resources/articles/sales-process/#sales-process-stages The create phase of the sales process is where the sales representative works to understand the prospect's pain points, desired outcomes, and emotional drivers. This phase involves asking open-ended questions, conducting discovery sessions, and identifying the prospect's challenges and goals. The create phase helps the sales representative to build rapport and trust with the prospect, and to uncover the value proposition and the solution fit for their needs. Reference:
Sales Rep Training: Define the Scope of a Solution, unit "Use Discovery to Understand Customer Needs".
Cert Prep: Salesforce Certified Sales Representative, unit "Define the Scope of a Solution".

NEW QUESTION # 30
Asales representative just closed a deal and wants to make sure the customer is set up for success.
How can the sales rep ensure the customer has a great experience with the product?

A. Share other customer success stories.
B. Provide timely support and training.
C. Recommend additional productsand services.

Answer: B

Explanation:
Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer.References:https://www.salesforce.com/resources
/articles/customer-service/#customer-service-tips

NEW QUESTION # 31
A sales representative is strategizing on how to most effectively communicate with a key prospect.
Which approach should they take?

A. Send emails to the prospect less frequently.
B. Repeat key messaging to make sure it lands with the prospect.
C. Provide unique selling points to the prospect that add value each time.

Answer: C

Explanation:
Providing unique selling points to the prospect that add value each time is the approach that the sales rep should take to communicate with a key prospect. A unique selling point is a feature or benefit of the product that distinguishes it from competitors and appeals to the prospect's pain points or needs. Providing unique selling points helps to show how the product can help the prospect succeed and grow, as well as to persuade them to take action.

NEW QUESTION # 32
How many days are recommended between calls when reaching out to contacts at strategic accounts?

A. Two business days
B. Four business days
C. Twenty-five business days

Answer: B

Explanation:
Four business days is the recommended number of days between calls when reaching out to contacts at strategic accounts. A strategic account is a high-value account that has a significant impact on the sales rep's revenue, growth, and reputation. Four business days is a reasonable interval that allows the sales rep to maintain communication, engagement, and momentum with the contacts, as well as to avoid being too pushy or annoying. Reference: https://www.salesforce.com/resources/articles/account-management/#account-management-best-practices

NEW QUESTION # 33
A sales representative is asked by their sales manager to lead a cold-calling campaign.
Where can the sales rep start?

A. Enter prospect leads into an auto dialer.
B. Gather prospect contact information.
C. Identify prospect pain points.

Answer: B

Explanation:
Gathering prospect contact information is the best place to start for a sales representative whois asked to lead a cold-calling campaign, because it is the first step in identifying and reaching out to potential customers. The sales rep should use various sources and methods to find the names, phone numbers, email addresses, and other relevant details of the prospects who match their ideal customer profile. The sales rep should also verify and update the contact information regularly, and track the results of their calls. Identifying prospect pain points or entering prospect leads into an auto dialerare not the best answers, because they are not the first steps in a cold-calling campaign. Identifying prospect pain points is something that the sales rep should do during or after the call, by asking open-ended questions and listening to the prospect's needs and challenges.
Entering prospect leads into an auto dialer is a tool that the sales rep can use to automate and streamline their calling process, but it requires having the prospect contact information first. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Create Effective Selling Habits - Trailhead]

NEW QUESTION # 34
......

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