C-C4H51-2405 - Marvelous SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Cram

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q42-Q47):

NEW QUESTION # 42
Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

A. Notifications
B. Workflow distribution rules
C. Fine-tuning
D. Service categories

Answer: B

NEW QUESTION # 43
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The warranty is not assigned to a registered product.
B. The registered product is not assigned to an installed base.
C. The warranty is expired.
D. The warranty is not assigned to an installed base.

Answer: A,B

NEW QUESTION # 44
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. Manual migration
B. Workflow rules
C. Data Workbench
D. Mass Change Account Data

Answer: C,D

NEW QUESTION # 45
Which action should an administrator take to get a system bug fixed within SAP Service Cloud?

A. Report a ticket.
B. Implement the provided Hot Fix number.
C. Create an incident.
D. Send an email to SAP Cloud Support.

Answer: C

NEW QUESTION # 46
What can you use to create tickets based on conditions?

A. Activity planner
B. Workflow rule of type Action
C. Maintenance plan
D. The Ticket Creation action in the Tickets work center

Answer: B

NEW QUESTION # 47
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